FAQ

Find answers: applying and learning PINS basics

What is PINS?

PINS is a multi-partner loyalty program. It is easy to collect PINS with your everyday activities and exchange them for rewards like flights, cinema tickets and purchases at the PINS online shop.

How can I join?

To become a member, fill out the online application form here or register the card you have received at one of the PINS Partners here.

How to order a card?

If you like to receive a plastic PINS card, you can order it in “My account” section. 

I forgot my password/e-mail

There is a link to “I Forgot my password” in the upper right corner of web page. You will receive link to your e-mail and will be offered to choose new password. If you don’t remember the e-mail address you registered for the program, please contact PINS Member Service.

I don’t want to receive any newsletters from PINS. What should I do?

You can manage your communication preferences in your account online. In case you need an advice, please contact PINS Member service.

Will I get member statements or other account related information by post?

No. You can view your PINS account information online. The amount of PINS you have is also shown in the upper right-hand corner of every PINS newsletter.

How do PINS expire?

All PINS collected at PINS partners are valid for 3 years (except for Executive and VIP status card owners). If these PINS are not spent within this time, they expire irreversibly on the day they were collected 3 years ago.

Can I transfer PINS from my account to another member’s account?

No, it is not possible to transfer PINS to another account, but you can create Friends and Family Account, where you can put PINS together with your friends and family members.

WHY CAN`T I ACCEPT THE INVITATION TO FRIENDS AND FAMILY ACCOUNT?

Remember that the person who invited you must first log out from his/her account, if you wish to accept the invitation from the same device.

I lost my card – what should I do? Will the PINS disappear?
How much does a new card cost?

Please contact PINS Member service, we will send you the new card by post within two weeks. No charges apply/It is for free. New card will be linked to the same account, so your PINS will be available there immediately.     

I have changed my surname – how do I change it? What should I do?

You can change your surname in the section “My account”. To verify the changes, you will have to enter a code that will be sent to your mobile. However, for the safety of your account, changing your name is only possible by contacting to Member Service.

How long does it take for me to receive PINS card?

It might take up to two weeks for your card to be delivered to your postal address. Make sure your address is correct in your profile.

I have 2 cards – can I combine PINS?

Yes, you can do it online here- just a few clicks away.

Find answers: collecting PINS

What is the value of PINS?

The nominal value of 1000 PINS is 6 EUR, but it varies depending on the partner. In the PINS Rewards shop it is possible to redeem also significantly more valuable rewards, such as an airBaltic Supersaver flight to Riga for 4 200 PINS and to Paris for 9 000 PINS. 

Where can I collect PINS?

A full list of partners who issue PINS can be found on our webpage, in the “Collect PINS” section.

Where is it possible to see all the places where PINS can be collected?

PINS have more than 700 Partners global, local and online. For your convenience all the Partners are available in our Partners map

How do I keep track of whether I have received all my PINS and see my account balance?

We will inform you about your account status in our newsletters, but you can follow up your account status daily in your account statement in www.pins.fi

Log in to your account at www.pins.fi, using your e-mail and password. Click on “My Account” and then on “Account statement”. All of your collected PINS will be shown there.

Are there any exceptions for collecting PINS?

Some of the Partners might have exceptions on Collecting PINS, please look at Partners page at Collect section here.

How long does it take for me to receive PINS?

Please note that this may differ from Partner to Partner. It might take from 1 day up to 3 weeks. Precise information you can find in Partners pages in www.pins.fi.

How do I collect PINS on Airbaltic flights?

You can collect PINS on all regular airBaltic operated flights. The number of PINS you can collect on airBaltic flights depends on the amount spent on your particular flight and on its booking class. Please see the “Collect” section for the number of PINS. To collect PINS, you should enter your membership number when booking tickets and show your PINS card when checking in for your flights. The name and surname on your ticket must always match your PINS account details.

When will the PINS for a flight appear on my account?

PINS are usually credited within 10 days after the flight. If they do not appear in your account within 10 days after the flight, please fill out the form to claim the missing PINS online at www.pins.fi

Find answers: spending PINS

How many PINS do I need in order to get a reward?

You can order rewards from the PINS Rewards shop website with PINS or a combination of PINS and cash, starting from 100 PINS.

How can I book PINS flights?

First, decide where you would like to go. Then, to book your reward flight, contact the PINS Member Service, stating your name and surname, your PINS membership number, and let us know where you want to fly.

How much do PINS flights cost?

PINS flights are available from 5000 PINS. See the PINS and destinations table here: www.pins.fi

Should I book PINS flights in advance?

PINS flights should be booked well in advance: we recommend 3 to 7 months in advance.

Can I check the availability of PINS flights?

Flight tickets are subject to PINS flight seat availability on each route. You can find out the availability on a particular flight by contacting the PINS Member Service 

Can I give away/donate my PINS to someone?

Yes, you can donate any amount of PINS in online reward shop. There is an option to donate PINS with certain regularity and select certain amount – once per month, just once, all PINS in your account or specific amount of PINS.

Does PINS flight tickets include a luggage allowance?

Economy class PINS flights include 8 kg hand luggage.
Business class PINS flights include 3 items of checked-in luggage, 30 kg total.

Are there any additional fees for PINS flights?

Airport taxes and add-on items (such as luggage, meal on board, insurance) must be covered separately. The amounts can vary depending on the destination.

Can I pay for a PINS flight with PINS and money?

No, PINS flights are only available for PINS: the amount shall cover the ticket fare.

Can I buy PINS flight tickets for other people, such as my children or friends?

Yes, it is possible to buy PINS flight tickets for other people if your PINS balance allows it.

What kind of tickets can be upgraded to business class?

Tickets that can be upgraded to Business class are Premium class tickets.